DAMAC Goes Extra Mile for Customers with Launch of DAMAC Cares Campaign
DAMAC Properties, the region's leading luxury real estate developer, is further raising the bar as part of its mission to deliver customer satisfaction and happiness, by launching the DAMAC Cares campaign. Spearheaded by DAMAC’s Customer Relations Management Department, the initiative aims to proactively solve any customer complaints or issues.
As part of the one-month campaign, DAMAC Cares stands are being set up at various project locations in the UAE, to give customers a place to meet DAMAC staff face-to-face and talk about any concerns or issues they may have. The first of these stands was launched at DAMAC Hills on August 4.
DAMAC is also inviting residents and investors alike to visit the stand to give feedback on all aspects of living in a DAMAC property, including sharing their likes and inputs on improvements that can be made. DAMAC staff will collect all feedback and study it for future development consideration, to enhance customer experience wherever possible.
"After the recent changes made in the organization, we have come up with the DAMAC Cares initiative, as we want to be even closer to our customers," said Niall McLoughlin, Senior Vice President of DAMAC.
He added: “The customer has always been at the heart of what we do at DAMAC. During these testing times, we have realized that as one of the most sought-after developers in the country, our responsibility towards our customers has never been greater. We believe that through this campaign we will be able to develop and maintain personal connections with our customers by responding to and resolving all complaints, issues and inputs in a quick and transparent manner.”
DAMAC customers that visit the stands will also be able to learn about the exciting and useful features available to them on the DAMAC Living App, which aims to make home processes easier and more seamless.